Trouble Shooting Guide
On the frontpage, after selecting the schools from the list and I get an error.
When accessing the 'http://www.rent-a-locker.com' directly, I am not able to proceed.
After clicking on 'Add a New Booking' the page does not finish loading.
At the 'Add a New Booking' Page, nothing happens when I click on the 'Submit Booking' button.
When will my lockers be allocated?
My locker has expired but I would like to renew.
What is the school key?
Is my browser supporter?
A problem occured while I was redirected to the ENETS website. How do I continue to make payment?
I don't have a credit/ debit card. Can I pay by Internet banking?
Q: On the frontpage, after selecting the schools from the list and I get an error.
A: This problem might arise when you accessing the website from a school portal. You should directly access this website from this URL:
Q: When accessing the 'http://www.rent-a-locker.com' directly, I am not able to proceed.
A: Your browser may have cached the old Rent-a-Locker website. On the frontpage, please click on your browser's Refresh button or clear your browser cache. (see below for instructions).
Q: After clicking on 'Add a New Booking' the page does not finish loading.
A: Try clicking on the refresh button on your browser. If the page still doesn't finish loading, you need to clear your cache.
1. From the Tools menu, select Internet Options.
2. Choose the General tab.
3. Under Browsing history, click Delete.
4. Next to "Temporary Internet Files", click Delete files.
5. Click Close, and then click OK to exit.
Click on your browser Refresh button.
Q: At the 'Add a New Booking' Page, nothing happens when I click on the 'Submit Booking' button.
A: You need to select a locker size and location first.
1. Click on the 'Click here to select available clusters' hyperlink. A new browser should popup.
2. Select the location from the dropdown list on top.
3. Click on the available numbers from the list below.
4. Click 'Update Changes' to submit the changes. This should update the changes on the main window. The previous window will be closed.
5. Click 'Submit Booking' button.
6. Review the charges involve and click on the 'Proceed to payment' button.
Q: When will my locker be allocated?
A: It usually takes about 10 working days. However, every year, there is a large number students who continues to use the lockers after it expires. Hence, we need to check that the expired lockers are empty before allocating it. Please be patient.
Q: My locker has expired but I would like to renew.
A: You should send a 'Locker Support Request'. Indicate your username, your school, your locker location and your locker number . Note that your request may or may not be successful. Also, you might not be able get back the same locker.
Q: What is the school key?
A: The school key is a password that is issued to your school administrator. This password will be disseminated to students of your school to prevent unauthorised people from booking. However, we have decided to temporarily disable this feature.
Q: Is my browser supported?
Q: A problem occured while I was redirected to the ENETS website. How do I make payment?
A: Please log into your account at
. From the left menu, click on 'Booking History'. On the required booking, click on 'View Details'. If the booking has not been paid up, click on the 'Pay by eNETS' button.
If you are paying by cheque, please send a cross cheque payable to:
Kaichi Spacemaster Pte Ltd
14 New Industrial Road
#06-03 Hudson Building Singapore 536203
On the back of the cheque, please indicate (1) Booking ID (2) Student Name (3) Name of Institution (4) Contact Number
Q: I don't have a credit/ debit card. Can I pay by Internet banking?
A: At the moment, no. eNETS is in the process of upgrading their servers. Hopefully, the migration will be completed by the end of the year.
Kaichi Spacemaster Pte Ltd
132 Joo Seng Road
#07-01 Uniplas Building
Tel : 6282 0868
Fax : 6289 2359
© 2007 Kaichi Pte Ltd. All Rights Reserved.
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